Frequently Asked Questions

1. Where do you ship from?

All orders are shipped directly from our UK warehouse in Cardiff.

2. Do you ship outside the UK?

Currently, we only ship within the United Kingdom. International shipping will be added soon.

3. How long does delivery take?

Standard delivery takes 3 to 5 working days.

Express delivery takes 1 to 2 working days. Delivery times may vary depending on your location.

4. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email to follow your parcel online.

5. What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and other secure payment options available at checkout.

6. Can I return or exchange an item?

Yes! You can return unused and unworn items within 14 days of delivery. Please see our Return & Refund Policy for full details.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

8. Are your products genuine and high quality?

Absolutely! All our jackets and coats are carefully sourced, inspected, and tested for quality, comfort, and durability.

9. How do I contact customer support?

You can reach us anytime:  
Email: support@loxtons-london.com  
Phone: 07883259311